Shipping Policy

Rainbowdgt deeply understands the importance of receiving printer promptly and in perfect condition and this is why we keeps searching for, and already established solid relationships with these fast, reliable, and secure shipping partners. To make the delivery process smooth and peace of mind, we listed our shipping methods, for both in-stock products stored in local warehouses and products shipped from the factory, estimated delivery times, and other relevant crucial information to make your shopping experience as seamless as possible. If you have any questions, our dedicated 24/7 customer support team is always here to help you out!

1.Shipping Method

Ship From Local Warehouse： US:FedEx/UPS
Shipping From Factory: DHL Express / FedEx Express

*Shipping Carrier: We will match the best carrier based on your product model, stock inventory, and shipping address. Specifying a certain carrier is not currently supported.
*Signature Requirement for Printers: All packages containing printers (excluding ink, powder, film, and other consumables and accessories) will require your direct signature upon receipt.
*Tracking Information: Once shipped, we will send you the carrier information along with the tracking number via email. Please stay tuned and check your package carefully to sign for it in a timely manner.
*Shipping for Consumables: Ink, powder and other consumables might be shipped separately from printer due to the limitation of cross-boarder shipping policy. Please contact our customer service to get your tracking number for the second package if needed. Consumable package will not be included in discount orders for aftersale replacement.
*Out-of-stock Notification: If the consumables are out of stock in our local warehouse, we will ship them directly from the factory and it may take up to 20 days for delivery. And You will be notified if your order is affected by this.

2.Shipping Fee & Time

Rainbowdgt Delivery Time = Processing Time + Shipping Time

Shipping Time:
United States (US Warehouse Stock): Estimated delivery within 3–10 business days.
US Orders (If Local Stock unavailable): Shipment from China with an estimated delivery of 15–25 business days.
Europe & Other International Regions: Estimated delivery within 30–50 business days, depending on destination and customs processing.

3.Package Sample

● Assembled Parts: The printer's stand, printheads, and ink system are all assembled at the factory by our technicians.
● Wooden Box Package: The machine is protected by several layers of transparent plastic film and the gap is filled with foam. The wooden box is tightly sealed and secured.
● Pallet Underneath: Certain models will equip with a pallet at the bottom of the wooden box to facilitate long-distance transportation. If you have any questions or have specific requests about the package, please feel free to contact our 24/7 online customer service team or email to support@rainbowdgt.com, our professional team would be delighted to offer you best service as best as we can!

Note: the printer, parts, and accessories for installation is packaged in a wooden box, and the comsumables are sent in a separate carton box.