FREQUENTLY ASKED QUESTIONS

FAQ
FREQUENTLY ASKED QUESTIONS

1) What’s your delivery time ?

The delivery lead time is within 7 working days after deposit received.

2) How to pay?

We accept Telegraphic Transfer (T/T) payment, Western Union, Paypal….

3) How to order a machine from you?
 
After confirm the order details, we will send you Proforma Invoice, including our bank account. Order will prepared on receipt of payment. The shipping documents will be sent to you around one week after shipment date of departure.
 
4) If I have some technical problem, how can you help us to solve it?
 
We provide free detailed manuals, video instructions and trouble shooting. You can learn from it quickly and easily.
After question appears, detailed description, photos or videos will help our technician analyze the problem and give solution accordingly throught team viewer.
Free onsite guidance on installation
If you are able to help us get the visa and also would like to bear the costs involved like flight tickets, food, accommodation, etc, we can send our most excellent technicians to your office, and they will give you a full guidance on installation until you know how to operate the machines.
 
5) Once there is something need replace, what can I do?
 
Our machines’ quality is 100% guaranteed, and the spare parts can be replaced free of charge within 13 months warranty by non-human reasons, and the airfreight is also borne by us. Print heads and some consumable parts are not under warranty.

6) What is Warranty Policy

13 months warranty.

  • The problems, caused by machine itself, and there is no damage from a third party, must be guaranteed;
  • If the spare parts, due to external voltage instability, are burned, no warranty, such as chip cards, motor coils, motor drive, etc;
  • If the spare parts, due to packing and transporting problems, cannot work properly, are secured;
  • Print heads are not guaranteed, because we have checked each machine before delivery, and print heads cannot be damaged by other things.

All Rights Reserved

Contact

contact us:

Phone: 0086-15821017843

Email: info@rainbowdgt.com

Whatsapp: 0086-15821017843

Skype:Rainbowdgt

Wechat:Rainbow-printer1

QQ: 3427989115

Facebook: https://www.facebook.com/tan.katherine.5076

Address: 6th floor,dongbao building, 19# dongbao road, Songjiang district, Shanghai City, China  

Address

6th floor,dongbao building, 19# dongbao road, Songjiang district, Shanghai City, China

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Wewill  try our best to respond to you within an hour during our working hours : Monday – Saturday,
9 a.m. – 8:30 p.m. IST